Force Closing Ports with Stuck Users

Site: Sonepar Sagunto

Purpose  

When users remain stuck in ports because containers do not arrive, and the port cannot be closed via the dashboard.

Scope  

Use when customers report users assigned to ports that cannot be released due to missing container arrivals.

Responsibilities

Support Team: Verify port status in Concinity dashboard and database.

Execute force close using Postman CURL request to release users from ports.

Procedure

Step 1: Verify Port Status

Open Concinity and check Port Status Dashboard

Confirm the affected ports (e.g., Port 2, Port 3) are in OPEN state with users assigned.

Step 2: Check Database

Review port details in the backend DB to confirm stuck state.

Step 3: Run CURL in Postman

Use the following endpoint:

https://wes-test.sonepar.es/autostore/adapter/close-port

Use request body:

Use this as request body

{

  "port"       : "<port_number>",

  "forceClose" : "true",

  "user"       : "KCC"

}

Replace <port_number> with the actual port ID (e.g., 2 or 3).

Step 4: Verify Closure

Check the Port Status Dashboard again.

Confirm the ports are now CLOSED and users have been released.

Step 5: Customer Communication

Inform the customer that the ports have been force closed and users released successfully.

Expected Result

Ports are closed successfully. 
Users are released from ports.

System resumes normal operation.

Prevention

Monitor container arrivals to ensure ports do not remain stuck.

Escalate to dev team if repeated force closures are required.