Bleckmann (Patagonia) Roosendal
Purpose:
When Pick confirmations are not received by the client due to their Wi-Fi outage or any other issues.
Scope:
Use When Client asks to resend pick confirmation for particular tasks.
Responsibilities:
Kardex Team: Verify the tasks that need pick confirmations and provide the data to Addverb.
IT Support Team: Check the transaction ids of those particular tasks in Mongo and retry the transaction from the outgoing transaction dashboard.
Procedure:
Step 1: Get the transaction id (txn id) of the task in Mongo >interface collection> response_log using the below query.
{
"transaction.request.pocHeader.pocOrder.pocOrderTask": "0003638307"
}
Step 2: Check the transaction id in outgoing transactions.
Check the error in response body
Step 3: Click on retry on the right-hand side of the screen.
Verify if the client has received the pick confirmation.
Dashboards:
KCC – Outgoing Transaction Dashboard
Mongo Collections:
Interface collection> response_log
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