Robot attempts and fails to pick up a bin

Questions to ask:

• Could the bin be overweight?
• Is the bin warped or bowed?
• Is there something obstructing the gripper holes on the bin?
• Is the robot gripper shifting as it comes down into the port?
• Is the bin sitting flat in the bin tray?
• What errors are appearing in the Event Log on the Service Console?

Common errors:

• Wire Failure [218]. Parity [200]
  • Observe the robot picking and putting bins in the port. Is there any rubbing or misalignment?
    • If this occurs multiple times per week, contact Kardex.
  • Bin is overstuffed, unbalanced, warped, or there is an obstruction to the gripper holes
    • Press the e-stop button on the port and manually swing the bin around to the operator position. Adjust and repack the bin if necessary. Release the e-stop and press the retry button. The arms should recalibrate and the robot should try to pick it up again.
    • If bin is warped: try to bend it back into place.

• Bin Could Not Be Picked Up From Cell [116]
  • Observe the robot picking and putting bins in the port. Is there any rubbing or misalignment?
    • If this issue occurs multiple times per week, contact Kardex.
  • Bin is overstuffed, unbalanced, warped, or there is an obstruction to the gripper holes
    • Press the e-stop button on the port and manually swing the bin around to the operator position. Adjust and repack the bin if necessary. Release the e-stop and press the retry button. The arms should recalibrate and the robot should try to pick it up again.
    • If bin is warped: try to bend it back into place.

• Bottom Too Early [216]
  • Bin is overstuffed or there is an obstruction to the gripper holes
    • Press the e-stop button on the port and manually swing the bin around to the operator position. Adjust and repack the bin if necessary. Release the e-stop and press the retry button. The arms should recalibrate and the robot should try to pick it up again.
  • The bin/gripper is hitting something on the way down
    • Inspect the grid cell for obstructions
  • A bin is physically in a stack, but not logically in the system
    • Search for the bin number in the AutoStore Console. If the bin is not physically where it is logically, remove the bin from the grid and re=insert it at a port. Confirm in the Console that the physical and logical states of the bin match.

• No Bottom Detected [215]
  • Bin is overpacked
    • Inspect and repack if necessary
  • Bin has been physically taken out of the system without logically removing the bin from the system
    • Contact Kardex