- How to create a ticket?
- Log into your Kardex Freshdesk account at https://kardexautostore.freshdesk.com/support/home to submit a ticket.
- How do I access the knowledge base?
- Log into your Kardex Freshdesk account at https://kardexautostore.freshdesk.com/support/home
- How can I add a user to the Freshdesk account?
- Send a request to support@kardexautostore.freshdesk.com to add a user
- Do I need to have an account created to submit an email ticket?
- No
- What is the standard response SLA for a ticket?
- Depending on the ticket type, typically between 1 to 48 business hours
- What should I do if I have an urgent issue?
- Contact Kardex through the helpdesk hotline.
- Primary path for urgent support, especially during off-hours or on weekends
- Is there a way to see current and historical tickets?
- Yes, log into the Freshdesk account and navigate to the view all tickets option
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