AutoStore System is Down/Restart System

Created by Franziska Möller, Modified on Tue, 21 Oct at 3:34 PM by Franziska Möller

1. Is the Controller PC powered?

Open the Controller cabinet and ensure the ASIO, Switch, and Controller PC, and UPS are on
- How to power each module:
  - UPS: Press the long rectangular power button located at the bottom of the stack
  - Controller PC: Open the small door on the Controller PC and toggle the power button
  - Switch: Comes on automatically with the UPS
  - ASIO: (version 3.0) Press the circular power button on the right side of the front of the ASIO.
Follow the steps in Restart After Power Outage

2. Is the Service PC powered?

Power on the PC (look for the power button on the bottom, side, or back of the monitor)
Open the AutoStore Console app on the Service PC

3. What is the system status in the Console on the Service PC?

Disconnected
- Ensure AS Driver is running on the Controller PC
- Ensure all AutoStore services are running on the Controller PC
- Ensure all AutoStore services are running on the Application Server
  - Contact local IT to confirm
Stopped
- Are there any errors in the Event Log on the Console?
- Are AS Driver and all AutoStore services on the Controller PC running?
  - Use the remote desktop to access the Controller PC (IP: 192.168.0.230)
  - Ensure the AS Driver window is open, if it is not, double-click the icon on the desktop.
  - Read the latest messages in the AS Driver window. Have there been any disconnections?
  - In the Windows search bar, type "Services". Ensure all AutoStore services have a "Running" status. If they don't, start each service.
- Are all AutoStore services on the Application Server running?
  - On the Application Server, in the Windows search bar, type "Services". Ensure all AutoStore services have a "Running" status. If they don't, start each service.
- Has there been a power outage?
  - Follow the steps in Restart After Power Outage
- Is the ASIO in an error state?
  - Is there a red "i" showing on the Console near the system status?
  - (ASIO3.0) Is the error light on the ASIO illuminated?
  - Is the robot door open?
  - Is the grid door open?
  - (ASIO 3.0) Reset the key on the Service Wall
  - (ASIO 3.0) If the error is not resolved, try power cycling the ASIO by pressing the power button directly on the ASIO.
  - If the error persists after power cycling, check the Event Log in the Console for errors that might have triggered the ASIO error state.
Alert
- If the building fire alarm was triggered, it will need to be reset before the AutoStore can be started.
  - After the alarm is reset, press the Start button on the Console to start the system.